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Returns & Refund Policies

***This return & refund policy is for physical merchandise & products ONLY and does not apply to booked experiences! Each journey has insurance and return information published with all other important information***

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on vendor’s part is covered at vendor’s expense. (Free replacement or refund)

If you notice an issue on the products or anything else on the order, contact us (at) sapphirekharyzma@queensofvirtue.com.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to vendor’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to vendor’s facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

If you haven’t added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without vendor issuing a refund).

Please be sure to contact us before processing any returns, as some vendors don’t require you to return the goods due to health and safety reaspons. Vendor will NOT accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Buyer’s Remorse – We strongly advise you to contact us before proceeding to returning any products. Returns and exchanges are not supported if you ordered the wrong size, color, or simply don’t like the product(s). Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil who are regretting a purchase must contact us expressing your will to return item(s) within 7 consecutive days after receiving it, also providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore vendor reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.